Our tool eye is a normally closed switch. The easiest way to check your Touch Master tool setter to make sure it’s functioning properly is to remove it from your machine, hook it up to a volt meter, where it should read as a closed circuit. When you push each plunger the circuit will show an open circuit, when the plunger is released the circuit will go back to closed. If your unit tests correctly please make sure there isn’t a wiring or control board issue before sending your unit in for repair.

We receive a lot of units for repair that are functioning properly. In order to save you downtime and shipping costs make sure to test your Tool Eye as described above before sending it back.

Please include a note stating the issue you’re having (be specific which plunger, is it not repeating, etc), the name of the person we should contact with any questions, company name, address it should be sent back to, how you want us to return it to you (ground, 2nd day air, or next day air), and your UPS account number to bill return shipping to. Our repair facility cannot ship out via FedEx.

Our normal turnaround time for repairs is 3 business days or less. A complete rebuild is $200, which is significantly less than the cost of a new unit. Once we receive your unit back for repair we will contact you with a cost for repair, the maximum charge will be $200.